Smartsoftware offer total solutions to refine business performance, planning and process flow. We work with our clients through the following services to ensure their requirements are met and supported through out the life-cycle of their investment.

business process mapping & design

Our team has a great depth of experience in mapping existing business processes, then analysing the processes for potential improvements. This involves a process of discovery, documentation, analysis and implementation of process change.

reporting analysis & development

Reporting requirements seem to take a little more analysis than expected, particularly when you start to factor in who should run the report, which technology format you need it published in, and who should have access to view the results. It is quite often easy to know what you want, but getting information into your required format takes a concerted effort.

 

We work with you to assist in defining the requirements to produce the reporting process for your firm.

training

We provide product specific training courses for the software applications we supply. These courses can be delivered either in accordance with the manufactures standard course outlines, or customised to suit the specific needs of your firm.

system configuration

Many people believe that system configuration is a once off job when a system is first setup. However one of the major requirements when acquiring a new system is to ensure it is flexible enough to change with your business. Therefore there is an ongoing need to review and refine your systems configuration as your firm develops.

Smartsoftware have a proven methodology for interpreting your business processes into system configuration settings for the application of your choice. We also have well established business processes to assist clients in reviewing their system configuration at a frequency that makes sense.

data take up

The transformation and loading of historical data from legacy systems can be as simple as a data entry exercise or as complex as an automated data extraction and transformation program. It is also important to have the knowledge of what data will have a significant impact on setting up a new system, and when is the most appropriate time to load that data.

systems interfacing & integration

No information system is and island, and there are times when an automated transfer of data between systems makes sense. In determining the best approach you need to be able to evaluate how your systems can communicate with each other and how you maintain data integrity between the systems. The degree of integration will depend on the timeliness of the data being exchanged and where the control of data changes will happen. Our team has the experience in analysing, designing and building interfaces or integration with all of the systems we supply and support.

systems customisation & development

Most systems these days are highly configurable and in most instances they don’t require any customisation. The issue to focus on is how to create a customisation without adversely affecting the systems source code or the upgrade path to new releases. These issues require a considerable amount of knowledge of the systems you are working with and a methodology to ensure you have a maintainable solution.

If the need does arise for customisation or development, our team have the in depth knowledge of the systems we supply and support, and the experience in developing modifications to complete new business applications that are interfaced or integrated with your primary business application.

infrastructure provision

Our team can assist you in the design, procurement, installation and management of your technical infrastructure including hardware, operating systems, databases, email systems and communications network.

managed service provision

Smartsoftware have been industry leaders in the establishment and delivery of managed service provision since the inception of our Partnership Support Program, PSP, back in 1997. Our service is in operation in seven countries around the globe. We are able to manage your applications software for the total care and maintenance of your systems.

PSP is a fixed price, extended technical maintenance and support service for your systems and its associated 3rd party software environment.

PSP is designed, as a minimum, to cover the day-to-day review of the operational management of your systems environment, including: ensuring that established jobs run successfully; the database is tuned; sizing and performance issues are accurately forecast; and software “bugs” are identified and corrected following the manufacturer’s delivery of corrective code.

 

A Customer taking up the PSP can expect:

 

• An implementation of the service using a methodical and well planned process;
• Proactive maintenance and upgrading of the EAS;
• Speedy remedial action when problems occur; and
• Regular feedback through reporting and account management.

 

Furthermore, a Customer can expect:

 

• A well maintained system;
• Predictable service levels; and
• Access to a pool of trained & experienced technicians.

 

There are defined: deliverables; benefits; and outcomes from PSP. Together these create a compelling business case for considering the managed support provider approach.